At RoyalAddiction, we value your satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, our 7-Day Return & Replacement Warranty ensures that you can request a return or replacement within seven (7) calendar days from the original date of delivery.
Eligibility:
• This warranty applies only to watches purchased directly from RoyalAddiction (online or in-store) and requires that the item(s) be returned in new, unused condition with all original tags, boxes, packaging, and accessories.
• The warranty covers manufacturing or material defects and any damage incurred in transit. It does not cover damages resulting from misuse, accidental damage, water damage (unless explicitly stated as water-resistant), or unauthorized repairs.
• To be eligible, the warranty claim must be initiated within 7 days from the confirmed delivery date. Claims made after this period will not be accepted.
Return & Replacement Process:
1. Initiate a Claim: Contact our customer service team at [Contact Information] within 7 days of delivery. Provide your order number, a detailed description of the issue, and, when possible, include photos of the defect or damage.
2. Inspection: Our quality assurance team will assess the claim. If the defect or damage is confirmed to fall within the warranty terms, we will provide you with return instructions and a prepaid shipping label if applicable.
3. Return or Replacement:
• Return: If you choose to return the item for a refund (excluding any original shipping charges), the item must be received by us in its original condition.
• Replacement: If you prefer a replacement, we will ship the replacement watch once the original item has been inspected and approved under the warranty terms.
4. Refund Processing: Refunds for returned items will be processed once the returned item is received and inspected, typically within [X] business days.
Exclusions & Limitations:
• This warranty does not cover batteries, straps, or any accessories unless they are the direct subject of a warranty issue.
• Any watch that has been altered, repaired, or modified by an unauthorized service provider may be deemed ineligible for warranty coverage.
• Customers are responsible for ensuring the product is adequately packaged for return shipping if the prepaid shipping label is not provided.
Disclaimer:
This 7-Day Return & Replacement Warranty gives you specific legal rights. You may also have other rights which vary by jurisdiction. The terms of this warranty are subject to change without prior notice. Please contact our customer service team with any questions or for clarifications.
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By offering this warranty, RoyalAddiction underscores its commitment to quality and customer satisfaction. We appreciate your business and look forward to resolving any issues promptly.
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